App economy still struggling with retention

AppsFlyer‘s latest look at the state of app engagement shows that, on a global scale, retaining users remains challenging despite a year-on-year improvement in retention rates generally. “Travel” is one of nine categories looked at. The study makes a distinction between operating systems (iOS and Android)…

Paytm ramps up travel category after blockbuster start

India’s mobile payments and marketplace platform Paytm has its sights set on becoming a major player in the country’s online travel space. The business is a relative newcomer to travel – it only started to sell air last June with rail coming online shortly afterwards. So…

Web hotel reviews overwhelmingly from those sharing the love

Nearly four out of five of all hotel reviews are from guests that have had a satisfactory or better experience, data from 70 million reviews has shown. The Global Hotel Reputation Benchmark Report from Revinate, analysing items of feedback over the last two years from review…

Shooting the big data arrow to capture consumer hearts

In an age of the promises of Big Data, can travel brands finally win the hearts (and spend) of customers?    Chris Nurko, global chairman of FutureBrand, believes that as hospitality brands gather volumes of data on traveler preferences they must analyze and apply that knowledge in…

Five things to never say to your hotel owner

Strategic revenue management and technology quickly leads hotels to make decisions that bring in higher revenue and profits – and translate into cash flow that impresses any hotel owner. Since every hotel requires substantial financial investment, you can be certain your owner cares significantly about seeing…

Dreamlines brings in another €18 million to push cruise web sales

Dreamlines is aiming to accelerate its growth with a focus on new markets and additional services following a top-up investment round of €18 million. The latest backing follows an investment round in August 2016 that brings its total raised during 2016 to €32 million. The same backers are involved…

ReviewPro boss talks strategy after Shiji tie-up

Ctrip’s purchase of Skyscanner is by far the biggest travel tech deal to come out of China this year, but it’s not the only one. This January, Chinese hotel IT specialist Shiji bought an 80% stake in Spain-based online reputation management platform ReviewPro for $28 million.…

Social is more than likes, it is about dimensions

Growth strategy specialist agency Vivaldi has analysed the performance of 11 airlines in terms of their “social currency”, a phrase it introduced in 2010 in an attempt to quantify how effectively brands “fit into how consumers manage their social lives in today’s digital and mobile age.”…

Trivago the standout performer for Expedia in 2016 as it goes it alone

Travel comparison site Trivago emerged with strong 2016 numbers as Expedia reported its final quarter and full-year 2016 results. The Germany-based service, which completed its IPO in December, finished the quarter 65% up on the same period in 2015. Trivago had reported a revenue increase of 57%…

Travel managers and the Internet of Things headache

The ‘Internet of Things’ is easily dismissable as just another buzz-phrase. However, as any travel professional with their finger on the pulse should recognise, this technology will impact every single corner of the travel industry in a relatively short period of time. NB: This is a…

TravelTriangle ramps up agent marketplace with $10 million funding

India-based travel agent marketplace TravelTriangle has brought in another sizeable funding round – $10 million – to help accelerate its expansion as a company. The company has wooed RB Investments to back the company with the Series B round, with participation from SAIF Patners and Bessemer Ventures returning…

Sabre’s new CEO to focus tech investment on returns and speed to market

Sabre‘s recently appointed president and CEO, Sean Menke, has shared with analysts his vision for the business, and there are some subtle (and not so subtle) changes ahead. Menke took over the role in December, having been promoted from president of Sabre Travel Network. Talking through…

Airbnb, its hosts and the complex world of Insurer Of Last Resort

Unlike researching and booking an exotic trip, you receive neither the aspirational effect nor a dopamine rush when you research and purchase a travel insurance policy. In short: nobody buys travel insurance because it’s fun! NB: This is a viewpoint from Steve Sherlock, CEO of Pablow.…