Month: January 2017

Hilton inks deal with Amazon as part of guest loyalty shift

Global hotel chain Hilton is embarking on an overhaul of its branding and loyalty programme, including a major new partnership with Amazon. First the aesthetic stuff: the group will now be known as Hilton (dropping the “Worldwide”) and its existing loyalty scheme will be known as Hilton…

Algorithms or agents? There’s room for both in travel

There seems to be two rather different realities presented about human interaction with consumers in the travel industry. We hear that the industry is moving to bots and pure online services, yet simultaneously we are seeing the strong comeback of the travel agent. So which will…

TripAdvisor secures a tenth of all online travel traffic

TripAdvisor provides a regular metric about its global traffic – an eye-watering “390 million average monthly unique visitors” across 49 sites worldwide. But some of the deeper analytics behind its extraordinary presence and influence in the online travel ecosystem are more difficult to come by –…

Goodbye self-serve travel, hello tech-driven booking with a human touch

“Metasearch on steroids,” is how industry veteran Krista Pappas, the vice president of Lola, describes the firm’s new agent console, a state-of-the-art piece of kit that delivers “super powers” to the group’s living-breathing travel agents. NB: This is a viewpoint by Pamela Whitby, editor of EyeForTravel.…

TripIt upgrades app, Amadeus alarmed with React Mobile, and more…

This is a roundup for product news and announcements for travel devices in tourism and hospitality for January 2017. Wednesday 25 January 2017: Ixigo rail app language expansion The India-based search service has expanded its range of available languages to include English, Hindi, Marathi, Bengali, Tamil and…

Ryanair suspends packages web booking service

European low-cost carrier Ryanair has temporarily closed its Ryanair Holidays service, just over a month since it launched. A message on the channel says the platform has been suspended “because of illegal screenscraping and mis-selling of Ryanair flights by the technology provider”. Tour operator Logitravel and accommodation service…

Concur drives Groundscope, Hangar 51 picks startups, Rambus ticketing tool, and more…

This is a roundup of product news and announcements for travel systems in tourism and hospitality for January 2017. Wednesday 25 January 2017: Concur drives Groundscope deal The ground transportation provider will give small and medium-sized businesses using the Concur platform for expense management, access to its roster…

Chinese outbound travellers staying close to home

Independent outbound travellers from China are likely to be young, well-educated and female, according to a report from Skyscanner’s Chinese business Tianxun and payments specialist UnionPay Smart. The report combines Tianxun’s search data and spending trends from UnionPay. The fact that most independent travellers are under…